HR at Intugine Technologies Pvt. Ltd
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Manager - Operations - Logistics Firm (3-5 yrs)
- Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders.
- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs.
- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients.
- Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn
- Manage and coach a team of customer success executives and operations executives.
- Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.
- Design and set up processes and work on continuous improvement of the set processes
- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.
- Set and monitor KPIs to access projects.
- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.
- Research and analyze Intugine's new products and design a process for their implementation.