Manager - Operations - Logistics Firm

Operation Manager

- Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders.

- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs.

- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients.

- Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn

- Manage and coach a team of customer success executives and operations executives.

- Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.

- Design and set up processes and work on continuous improvement of the set processes

- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs to access projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

- Research and analyze Intugine's new products and design a process for their implementation.