Manager - Operations - Insurance Domain

Manager - Operations Insurance Domain

Process : Claims / Recoveries & Settlement / Underwriting / Collections

- Manage a team of 60+ employees for Commercial Insurance Operations. Responsible for performing various business functions in the General Insurance.

- Works with and supports the Assistant Managers/Team Leaders in establishing and evaluating performance/career goals with unit staff as well as establishing and achieving their own performance/career goals.

- Direct AM / DM in defining and meeting applicable compliance requirements, productivity and quality standards. Manage or support projects that directly/indirectly impact a unit(s) in the section.

- Arrange, plan, conduct and participate in various types of meetings with group/divisional/unit managers, staff and other individuals for informational, planning, updating, etc.

Key Tasks :

- Establish/evaluate achievement of performance goals and career goals with supervisors and unit staff

- Monitor staff progress in meeting performance/career goals and provide appropriate feedback/follow-up

- Encourage creative - out of the box- thinking among staff

- Counsel employees for non-adherence to policies and/or agreed upon performance requirements

- Work with supervisors to ensure that all operational responsibilities are being met i.e. workflow, service level standards and commitments

- Ensure operations staff process and maintain all required reports in order to meet established performance measures

- Monitor applicable compliance requirements

- Work with business line to resolve any data and reporting issues

- Manage/coordinate/support projects directly/indirectly impacting the process and translate them into operational requirements

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Working relations :

- Senior Leadership

- Middle Management

- Internal Teams

- Clients

Resource Profile :

Qualifications : Graduate

Experience :

- 6+ years of experience in managing operations for Insurance or Banking and financial services market (relevant experience) and 1-2 years experience in operations manager role

Key Skills :

- Written and verbal communication, including technical writing skills

- Understanding of insurance concepts

- Detail Oriented - Written and Numerical

- Demonstrate initiative and drive excellence

- Ability to work in a high paced / stressful environment

- Excellent prioritization, time management, organizational skills

Core Competencies :

People Management : Demonstrated ability/aptitude and personal motivation to select, develop, inspire and retain talent

Leading through Change : Ability to provide direction about change with clear perspective on the objectives, actions and anticipated results

Analytical Decision Making : The ability to make decisions or solve a problem in a systematic way,making comparisons of different features or aspects,setting priorities on a rational basis; and identifying time sequences, causal relationships, or if-then relationship

Innovation : Ability to understand the environment, identify opportunities and generate new ideas to break the existing patterns of thinking and provide new insight

Managing Performance : Drive to enable teams to apply their full competence and commitment to agreed outcomes. It means communicating clear direction and outcomes, setting performance standards and holding people accountable

Relationship Management / Interpersonal Effectiveness : The ability to understand others issues and constraints and build networks by creating group synergy and negotiating and resolving conflict whenever required

Client Orientation : The ability to anticipate & recognize clients' expressed and underlying needs; ability to think through a situation to reach a timely and sound decision within the scope of one's authority

Planning & Organizing : The ability to make accurate plans by clearly understanding a situation or problem and then making a balanced and objective assessment of the resources in order to translate the strategies into tangible actions

Rekha
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