Manager Operations -Pune location (ONLY)  Job Dimensions   Knowledge and Expertise   Generalist - Has built a solid understanding of overall business, financials, products/services, marketplace, and clients. Develops expertise in an aspect of the business, product/service and the needs of the assigned client or account.   Job Complexity   Varied and Diverse - Work is non-routine and involves advanced tasks. Works independently under minimal guidance. Outcomes are reviewed periodically for the attainment of objectives, adherence to policies, and effectiveness of results. Problem-solving requires evaluation, interpretation, and judgment to select the right course of action. Anticipates patterns and looks for beyond immediate problem to predict future issues. Contributes to process improvements. Analyzes complex problems and delivers solution s where precedent may not exist.   Client Relationships / Communicatio n Skills   Influencing - Adapts style and uses persuasion in delivering messages. Issues may be complex or audience perspectives may be divergent or information may be non-routine in nature and requires negotiation to influence outcomes Involved in managing client relationships and grow it further over a period of time.   People Management and Strategic Impact   Team Leader - May directly or indirectly influence people in own project/field. ML: Position may require leading a team and coordination of activities of less experienced or less knowledgeable team members. May have appraisal responsibilities. TL: Impact is limited to achievement of medium-term goals of the team or division   Financial Impact   No direct/indirect accountability to functional budget or costs. Supports in cost management through achievement of functional goals and leading process improvements.   Principle Accountabilities   1. Delivering to the Customer / Client - To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders at all times.   2. SLA   - Monitor SLA management to ensure continuous improvement in delivering value/superior customer experience to stakeholders. - Have insights on data available and create plans for achievement of annual operation goals. - Ownership for timely delivery to the client either as per laid SLA's or as agreed with the client, whichever is earlier   3. Stakeholder Management   - Responsible for creating a rapport with 2nd line managers (Operations Admin) onshore to be able to garner a long term working relationship with them. - This, in turn, should help the incumbent better appreciate the challenges of the stakeholder and have a view of their short - medium term plans to ensure readiness in India.   4. New Migration   - Identify new work opportunities through regular stakeholder interactions to increase cost efficiencies for operating companies - Create a knowledge environment in the team to ensure continuous learning from members on end-to-end business environment, processes, skills, competencies and create efficiencies for future business opportunities   5. SOP & Exception Management   - Ownership of delivery as well as decisions on SOPs within defined frameworks and boundaries to ensure smooth functioning of day to day operations in a team. The incumbent will be required to ensure zero escalation. - Manage exceptional/urgent/out-of-turn requests for work basis business priorities to ensure a balance between stakeholder and people expectations   6. Utilization & Resource Management   - Efficient utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders. - The incumbent is responsible to ensure maintenance of a right-sized team with relevant skills and competencies to deliver to the expectations of stakeholders.   7. Performance Management and People Development   - Should have a view of the competencies, potential and performance levels of team to be able to create long term development plans for skill requirements ( manage high/low performing PLs & average/ low performing TMS) - Responsible for creating and implementing people development strategies for team for current and future skill requirements of the team - Mentor team members for larger and challenging goals/roles with a view to create an adept workforce - Responsible for ensuring an engaged workforce with a view of levels of engagement and - intent to stay- of team   8. Risk & Compliance   - Monitor team's performance on risk and compliance to ensure continuous improvement in operations risk profile and deliver recommendations on existing gaps.   Essential: - 6 - 8 years of experience in operations in financial services/ ITES or off shore

Pune

Manager - Operations - Insurance 

Manager - Operations - Insurance  ,Job Description for Manager - Operations - Insurance  in Recruise India Consulting in  Pune for (8-10) years of experience. Apply Now!

Job Description for Manager - Operations - Insurance  in Recruise India Consulting in  Pune for (8-10) years of experience. Apply Now!