We are hiring for one of the leading ITES / BPO organization.  PFB the job details :  - Job Title : Operations Manager - Holiday Sales  - Job Location : Noida  - Exp : Min 8+ years  - Education Qualification: Non Engineering. Graduate (in any discipline)  - Shift : General (5 Days working)  - Should have team management experience on papers  - Should have (BPO / Voice) Outbound sales experience  - Should have background in Domestic Travel process - ops  Job Description ;  Roles & Responsibilities   - Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction   - Establish & Manage Relationships / Engagement with the Clients.   - Team Management - organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities   - Responsible for following agreed governance model, escalation & communication plan   - To ensure team members achieve agreed standards in relation to their job assignments.   - To ensure training of new staff on the corporate policy rules to be adhered to   - To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules   - To monitor and document work schedule of staff and absences.   - Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth   - Take weekly and monthly calls with clients to understand the expectations from the teams and provided updates   - Ensure that all audit related issues are brought to a closure   - Identify and drive continuous improvements and initiatives in process   - Coach & mentor Team Lead and Team Manager so that they are able to manage their teams better   - Hiring of team leads and team managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management   - To ensure that all internal customer queries are followed up on a timely basis   - Collaborate with internal teams.   - To be the Key contact for all queries with specific business assigned.  Generic & Behavioral Skills  - Travel background having experience in Holiday Packages - Sales  - Strong leadership skills with the ability to lead and motivate team to achieve set goals  - Should possess excellent communication skills(verbal and written) and facilitation skills  - Good Time Management Skills with the ability to plan and priorities.  - Critical & Analytical thinking  - Should be process and result oriented  - Good presentation and communication skills.-   - Should know how to create PPTs.   - Exceptional documentation skills on generating process and procedure documents.  - Should have persuasive, collaborative and influencing skills-   - Strong interpersonal skills to manage client expectations/engagements effectively and motivate the team  - Experience and Telecom experience preferred  Salary Offered : 11-12 LPA  Nirmegha

Noida

Manager - Operations - Holiday Sales - BPO 

Manager - Operations - Holiday Sales - BPO  ,Job Description for Manager - Operations - Holiday Sales - BPO  in 2Coms Consulting in  Noida for (8-9) years of experience. Apply Now!

Job Description for Manager - Operations - Holiday Sales - BPO  in 2Coms Consulting in  Noida for (8-9) years of experience. Apply Now!