Manager - Operations - FMCG/FMCD

Operations Manager

Job Understanding

Operations Manager

Job description:

About Role:

We are seeking an Operations Manager to oversee and optimize all aspects of our Dispatch operations. The role involves managing inventory, coordinating logistics, supervising the dispatch team, and ensuring seamless order fulfilment. The Operations Manager will also be responsible for defining and monitoring Key Result Areas (KRAs) and Key Performance Indicators (KPIs) of the team, and producing detailed reports.

Role & responsibilities:

- Operations Management: Supervise inventory levels, logistics coordination, and order fulfillment processes. Optimize operational processes to enhance efficiency and accuracy.

- Team Leadership: Lead and mentor the dispatch team, ensuring high performance and adherence to quality standards. Define KRAs and KPIs for team members, and monitor their performance closely.

- Order Fulfillment: Oversee the end-to-end order fulfillment process, from order receipt to delivery. Implement quality control measures and ensure all customer orders are accurate and timely.

- Inventory Management: Maintain optimal stock levels, conduct regular audits, and ensure inventory accuracy. Collaborate with procurement and suppliers to ensure a seamless supply chain.

- Reporting and Analysis: Develop and maintain detailed reports on operational performance, including order processing times, inventory levels, and dispatch accuracy. Analyze data and trends to identify areas for improvement and implement corrective measures.

- Systems Proficiency: Expertise in using Zoho/SAP(or related tools) for Inventory management , reporting, and process optimization. Utilize technology tools to enhance operational efficiency and accuracy. proficient with Data Analytics tools.

- Process Optimization: Identify bottlenecks and inefficiencies in operations and implement streamlined processes. Managing day-to-day functions of delivery and writing SOPs for improvement in the same.

- Collaboration and Communication: Collaborate effectively with cross-functional teams, including Sales and accounts

- To ensure seamless operations. Communicate clearly and proactively to resolve issues and ensure smooth workflows.

Preferred candidate profile:

- 1 to 10 Years Proven experience in Operations/Logistics. Preferably with a fast moving start up environment.

- Strong analytical skills with proficiency in Excel and Zoho/SAP (or related tools).

- A self starter with commitment towards continuous improvement

- Exceptional leadership skills with the ability to motivate and guide a team to achieve set targets.

- Strong communication skills for effective collaboration and issue resolution.