Manager - Operations - FMCG/CPG

Company : General Mills India Ltd.

Position : Manager Operations (Marketing Services)

Reports to : Head Marketing Services

Location : Powai

We are looking for a results driven individual with a strong process orientation. The incumbent should have at least 3-4 years of people and operations management experience in Marketing Services. A total work experience of 8-10 years is desired.

This position reports to the Head Marketing Services- GBS India. The incumbent will be responsible for managing operations in two core areas:

- Consumer Research

- GCOM Operations esp. Digital Asset Operations

The Job Responsibilities Include:

- Lead the MS Ops team of 10+ members and oversee all reporting and other operational projects.

- Help build a strong foundation for operations that allows us to scale at will and yet maintain General Mills India Ltd. the flexibility.

- Promote a culture of efficiency and collaboration. Help drive a continuous service mindset to the Marketing Team.

- Build and maintain metrics for Marketing Services teams. Help manage the allocation and prioritization of new tasks/ projects.

- Support the Mumbai Teams (GCI and GCOM) and Client Teams on their operational needs from time to time.

- Manage the on boarding, set-up and trainings for the new joiners in marketing services.

- Create appropriate management dashboards for key metrics / SLAs such as on-time delivery, # of errors reported.

- Ensure smooth transition of projects / reports from the Client teams or Global SMEs to Mumbai as and when needed.

- Build and grow key client relationships.

- Ensure visibility of progress through a metric driven approach for the operations.

- Minimum Qualification

- MBA or Master's Degree preferred; Bachelor's Degree required.

- Hands on experience in running a MARCOM operations. A total experience of 8-10 years in running operations

- 4- 6 years- experience in servicing FMCG/Pharma/Retail clients or in a KPO / Captive industry

- 3-4 years in scanner and panel data with Nielsen, IRI tools (preferable)

- 3-4 years in leading teams and people management

- Required Job Competencies

- Strong leadership & people management skills

- Exceptional analytical, prioritization and communications skills (written and verbal)

- Operations Management

- Ability to manage multiple clients simultaneously