Manager - Operations Excellence - BPO

Manager - Operations Excellence

Business Unit: JBS - Operations Excellence

Reporting to: Senior Manager

Direct Reports: IC Role

Duties and responsibilities:

1) The candidate will need to understand and comprehend client requirements and ensure the projects is completed on time and within budget.

2) Conceptualise end to end projects around re-engineering, starting from understanding need Business case; Identification and agreement of scope of application and driving implementation to check result against clearly drawn out success criteria's

3) Demonstrate advanced understanding of business processes, E2E mapping and improvement, Lean six sigma and advanced automation

4) Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis

5) Managing multiple internal and external, cross functional and remote stakeholders

6) Coach extended teams on Lean six sigma tools and continuous improvement methodology

7) Apply end to end thinking to complex business and system problems to drive sustainable improvement while ensuring that the learnings are well documented.

To apply you need to be:

1) Six sigma Black Belt certification

2) Experience in working