Manager - Operations - ePublishing Business

Responsibilities:

- Responsible for complete Management of Operations of the E-publishing business area including strategizing, planning, effort estimation, costing and monitoring of operational performance and progression.

- Drive operations with focus on maximizing capacity utilization by defining appropriate methodology and implement tools to facilitate the same.

- Building & maintaining strategic relationships with clients through effective communication

- Responsible for meeting client's expectations; ensuring client satisfaction by timely deliverables and feedbacks.

- Co-ordination with the Onsite US operations team.

- Preparing business operation reports and communicating progress and updates to Top Management.

- Monitoring of the Quality Management Process and Information Security Management Systems as per the requisite ISO standards

- Responsible for training and development efforts and monitoring of team performance management.

- Review of Billing and its reconciliation.

Desired Profile:

- 10-15 years of experience in E-publishing domain and at least 4-5+ years in managing operations and team.

- Possess Strong communication and co-ordination skills - verbal and written.

- Possess strong team building capabilities.

- Time Management & Planning skills.

- Good Analytical and problem-solving skills.

- Good Knowledge and experience of MSOffice with expertise in Excel and spreadsheets.

- Should be a graduate in any discipline. Having a MBA degree or equivalent would be an added advantage