We are currently looking for Operations Manager to work for an E- commerce Industry. JOB DESCRIPTION: - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function at company is responsible for order fulfilment, logistics and customer experience. - The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks : Customer Experience: - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for serving all customers within the stated service delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience Manpower Management: - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment - Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same Process and compliance: - Help build and implement SOPs. Manage workflow and day to day operations - Ensure compliance in hub operations and logistics in all areas - Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. DESIRED CANDIDATURE: - Graduate(Premier Institute) with 2-8 years work experience OR Post Graduate(Premier Institute) with 2-7 years' work exp. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy - Structured problem solving, detail oriented and customer first attitude - The candidate should have entrepreneurial attitude - Must have attention to detail and critically think through and resolve problems - Must have customer service skills and be able to maintain a consistent, elevated level of service If interested then Please call us on 08291100428 Note : If profile is not suitable then please forward this mail to Your Friends who are looking for job. Ashwini S Lead Talent acquisition Mobile: +91-08291100428

Bangalore

Delhi

Hyderabad

Mumbai

Pune

Manager - Operations - eCommerce  - IIT/NIT/IIM/ISB 

Manager - Operations - eCommerce  - IIT/NIT/IIM/ISB  ,Job Description for Manager - Operations - eCommerce  - IIT/NIT/IIM/ISB  in Upraisal in  Bangalore Delhi Hyderabad Mumbai Pune for (1-9) years of experience. Apply Now!

Job Description for Manager - Operations - eCommerce  - IIT/NIT/IIM/ISB  in Upraisal in  Bangalore Delhi Hyderabad Mumbai Pune for (1-9) years of experience. Apply Now!