Posted By
Posted in
SCM & Operations
Job Code
945451
Our client is an exciting,well-funded, e-commerce start up with its Head office in Bangalore.
We are looking for a Manager Operations to put in place and lead business operations. A brief JD is shared below:
Role and Responsibilities :
- Maintenance and execution of Ecommerce activities
- Anchor the business targets and devise necessary strategies to help achieve them
- Manage the vendor onboarding panel and signing off agreements
- Manage day to day operations of the online store, including daily order fulfillment
- Management of customer service
- Set up initiatives to deliver engaging customer experiences that drive conversions and retention
- Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements
- Collate all information and update monthly Management reports
- Conduct ad hoc reporting on business, stock, and customer service metrics
- Work closely with the Product and the Marketing team to improve business performance
- Work closely with the legal and accounts team for current and future markets for all statutory requirements
- Work closely with the technology team to ensure the desired experience from the website is delivered
- Manage delivery costs and payment gateway charges
- Do all necessary research work for the launch of the platform in future countries
Qualifications and Education Requirements :
- Minimum 3 years of experience within an Ecommerce operations role essential
- Experience handling Ecommerce platforms, online sales, and website content management
- Excellent communication and organizational skills in addition to project management experience
- Financial acumen - ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously
- Experience working on Google and web analytics
- Experience evaluating and executing SEO strategies
Preferred Skills :
- Experience with drop shipping business
- Team management
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Posted By
Posted in
SCM & Operations
Job Code
945451