Manager - Operations - eCommerce

Amazon Operations Manager

Roles & Responsibilities:

Job Summary:

We are seeking a skilled Amazon Operations Manager to join our team. The successful candidate will be responsible for managing and growing Amazon accounts for our clients. The ideal candidate should have a solid understanding of Amazon's marketplace and advertising platform.

Key Responsibilities:

- Manage a portfolio of Amazon accounts, ensure that the e-com seller's business objectives are met, and deliver exceptional customer service

- Oversee the day-to-day management of marketplace accounts, including product listings, inventory management, and order fulfilment

- Work with Amazon PPC specialists to develop marketing strategies that drive traffic, sales, and revenue growth

- Analyse account performance data and identify opportunities to optimise campaigns, improve efficiency, and increase profitability

- Collaborate with internal teams such as marketing, creative, content, and logistics teams to ensure results are on track and aligned with client goals.

- Stay up-to-date with Amazon's platform updates, changes, and best practices to ensure our clients are taking advantage of new opportunities and trends

- Work collaboratively with team members to ensure client satisfaction and team success

Requirements:

- 4-6 years of experience in Amazon operations management

- Hands-on experience in portal management like Vendor Central, Seller Central, AMS (Amazon ads), and Brand Registry

- Knowledge of Amazon's platform updates, changes, and best practices

- Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams

- Excellent project management skills, with the ability to lead multiple projects simultaneously

- Ensure compliance with service level agreements (SLAs) and track KPIs to measure customer success

- Self-motivated with a passion for driving results and achieving success for clients

- Should be open to aligning with the US time zone

- Candidates who have worked previously with Amazon (as Catalog Specialist /Lead, or Subject Matter Expert) and also at an e-Com seller service agency are a perfect fit.