Manager - Operations - eCommerce

Job Description Responsibilities include, but are not limited to:

- Lead and motivate a team of 20-25 associates through 1:1s, behavioral and customer- handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.

- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- . Fluent English skills are required for this role.