Manager - Operations - eCommerce

Hiring for Operation Manager with leading E-commerce Company.

Male Candidate Only.

Age below - 32 yrs

Mandate Skills:-

- People Management.

- Process Development

- Should have exp in Warehouse

- End to End Operation- First Mile, Mid Mile and Last Mile.

- Tamil language mandate.

Location - Chennai

Job Description:-

Customer Experience:

- Ensure adherence to the Service Level Agreements as informed to the customer.

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management:

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and

- Delivery Executives and ensure that they follow the required guidelines while performing different tasks.

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Process and compliance:

- Help build and implement SOPs. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas.

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery.

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Apply or call on 9820716704

Dakshata | HR Recruiter 
Upraisal- People Productivity Performance