We have a job opportunity for one of the most leading e-commerce firm for Operation Manager. Age : Upto 32 Package : Upto 17 LPA Job Location : Chennai, Pune Language : Tamil(Chennai)/ Marathi (Pune) Compulsory Mandatory : Last Mile Operations, 50+ Team Handling Experience Mandatory Please note only male candidates with excellent communication skills is eligible for the role. JOB DESCRIPTION : - To ensure great customer experience through managing an early morning supply chain with a multi hierarchy team of 1000+ members which can successfully execute Tens of Thousands of shipments every morning without failures. - The Operations function of the organization is responsible for order fulfillment, logistics and customer experience. The Operations Manager has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. - The role would require the candidate to perform the following tasks : Customer Experience : - Ensure adherence to the Service Level Agreements as informed to the customer. - Work towards continuous improvement for serving all customers within the stated service delivery times across the city - Liaison with customer relationship team to ensure seamless customer experience. Language : Tamil(Chennai)/ Marathi (Pune) Compulsory- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment. Manpower Management : - Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment. - Manage the onboarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks. - Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any. - Monitor the performance metrics of different reporting teams and take necessary actions to improve the same. Process and compliance : - Help build and implement SOPs. Manage workflow and day to day operations. - Ensure compliance in hub operations and logistics in all areas. - Execute plans for ensuring the availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply-demand. - Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city. - Explore opportunities for reducing the overall Cost Per Delivery. - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. - We should have the intuition to use data effectively for devising operations strategy. - Structured problem solving, detail-oriented and customer-first attitude. - The candidate should have an entrepreneurial attitude. - Must have attention to detail and critically Cthrough and resolve problems. - Must have customer service skills and be able to maintain a consistent, elevated level of service. Note : Candidate minimum CTC should be 9 LPA to get shortlisted for position. Shweta Gaikwad Senior HR Recruiter Upraisal People Productivity Performance Mob : +91 9920293660

Chennai

Pune

Manager - Operations - eCommerce 

Manager - Operations - eCommerce  ,Job Description for Manager - Operations - eCommerce  in Upraisal in  Chennai Pune for (3-11) years of experience. Apply Now!

Job Description for Manager - Operations - eCommerce  in Upraisal in  Chennai Pune for (3-11) years of experience. Apply Now!