27/03 Parul Verma
Recruitment Head at Sunrise HR Solutions

Views:1967 Applications:605 Rec. Actions:Recruiter Actions:107

Manager - Operations - eCommerce (1-3 yrs)

Bangalore Job Code: 812587

Manager - Operations - E-Commerce


About the role :

- To independently handle multiple verticals in the entire operations value stream from order placement to customer experience to retention

- To processize, implement and execute various interventions that can cater to a seamless increase in volumes from a current scale of x to 10x.

- Solely own responsibility for multiple smaller teams.

- Listing Products on the Platform and making sure that the products are timely enabled/disabled as per the terms with the merchants to ensure compliances and smooth sales

- Leading Customer Support and helping the team to resolve customer queries by providing real time solutions

- Keeping a track of number of orders on daily/weekly/monthly/event specific/category-wise basis

- Assisting in reconciliations and payments to merchants

- Keeping a continuous check with Merchants to ensure the timely delivery of products to customers and resolve their queries.

- Working on Flash Sales where a products are curated for sale at a discounted price for M&P Members only.

- Coordination with the relevant team for promotions and any technical issues faced by the users

- Utilize Excel to develop and maintain reports and other tools for all teams

Qualifications needed :

- IIT / BITS / NIT pass out, with experience in handling large teams. Fresher's are welcome as well.

- Exposure to customer interfacing roles in the past

- Inherent excitement to work at a fast-growing company under rapidly changing environments.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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