Manager - Operations - Digital Marketing Agency (7-11 yrs)
Our client is one of the fastest growing Digital Marketing Agency with its presence in Media and Data and Analytics. It's customer base in spread across USA, Canada and Europe. They have a strong management team which has experience in business development and entrepreneurship.
Presently, they seek to hire Operations Manager to be based in Pune. The role expects an incumbent to lead their fast growing team and help to grow the business.
KRAs of the role are to:
- Collect and Analyse data and trends and generate performance reports for specified time period.
- Manage Monthly and quarterly forecasting.
- To design a campaign delivery plan and implement the same with the help of functional teams like Quality, MIS and Client Services.
- Manage strategic accounts effectively.
- Ensure timely deliveries of campaign by using effective techniques and efficient team management.
- Identify the gaps and improve the process on continuous basis.
- Proactively work on capacity planning and manpower required to maintain the productivity above the threshold level.
- Manager the attrition and shrinkage percentage of the process according to the business requirement.
- Proactively work on capacity planning and manpower required and maintain the productivity above the threshold level.
- Manage attrition and shrinkage percentage of the processes according to the business requirement.