Manager - Operations & Client Support

Manager, Operations & Client Support

We are looking for an Operations & Client support Manager to join our team.

Some of the qualities we are looking for are:

- Self-starter with high energy some experience in a fast-growing startup will be a plus

- Solid analytical and problem-solving skills

- Proficient with MS Excel and Power Point

- 6-10 years of relevant work experience, preferably in a B2B setting

- Sales and/or Account Management experience with large corporates is a must 

- Strong communication and inter-personal skills

- Personal and professional integrity

Key responsibilities:

Client support for projects

- Understanding requirements of organizations and guiding associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal use of the technology)

- Reviewing the shortlist of consultants for a project and sharing those with the client o Supporting associates where needed on consultant interaction for negotiation on fees etc 

- Staying in touch with clients for query resolution and any support required Account management & BD support

- Own and build strong relationships with key clients assigned. This will include staying in regular touch with clients, updating them on new products and services

- Thinking through ideas to expand Flexing Its work in each key account mapping businesses where we aren't present, identifying priorities for the client

- Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts

- Represent Flexing It externally and undertake calls and presentations with new clients

- Drive targeted BD initiatives - by sector or by client type over and above key account management responsibilities

Cross-cutting initiatives

- Own and drive cross team projects from time to time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,