Manager - Operations - BPO/KPO

Job Summary:

- The Operations Manager at VXI Global Solutions oversees call center operations, ensuring quality, efficiency, and productivity standards are met. They analyze reports, set operational goals, and assist in developing long-term strategies.

- The role involves communicating with internal teams and clients, conducting performance reviews, and maintaining discipline and process adherence. Operations Managers also manage workforce, motivate teams, and ensure quality standards.

- They play a vital role in client interactions and are responsible for managing internal support department functions. The position requires strong leadership, coaching skills, and a keen eye for detail.

Qualifications:

- OM experience highly preferred

- Completed 7 Habits and Rising Star workshops

- Bachelor's degree or equivalent experience

- Strong coaching and leadership skills

- Minimum 6 months tenure in current position

- Regular VXI employee with no pending or existing DA case

Competencies:

- Customer Focus

- Quality Orientation

- Results Driven and Process Oriented

- Team Development

- Performance Management

- Impact and Influence

- Initiative and Self-Esteem

- Coaching and Developing Strength

- Change Management

- Conflict Management and Issue Resolution

- Administration

- Decision Making

- Flexibility

- Teamwork

- Verbal and Written Communications

- Methodical Planning

- Strategic Planning

- Technical Knowledge of MS Applications