Candidates only from Bangalore can apply.
Interview location: Bangalore
Work location: Trivandrum
Industry: ITES/BPO, BFSI, Telecom, E commerce
Functional / Domain(e.g. Underwriting, Claims Mgmt.)
- The role consists of leading, managing and being accountable for the performance of own business area.
- Set, monitor and deliver on team's business plan.
- Monitor the health of the business with a view to identifying and acting on development needs and trends.
- Leverage business acumen, management experience, technical knowledge, change management skills and preferably insurance sector expertise to help provide strategic design and service delivery across the department
Business / Client Engagement(e.g. Marketing, Consulting)
- Ability to drive the business in the direction formulated in Allianz India corporate plan and in accordance with critical success factors defined by the on shore stakeholder.
- Excellent Stakeholder Management
- Where required, deal with any customer escalation and deal with them in a professional and courteous manner
People Engagement(e.g. Hiring, Training etc.)
- Develop direct reports and other staff by adopting a coaching style, identifying and acting on development needs. Ensure delivery of the PTR, and PDP processes
- Ensure that team results and behaviours are consistently monitored and that issues are dealt with in a fair and open manner as they arise
- Responsible for ensuring PTR's are in line with Corporate Plan objectives for GIO & Client SLA/ CSF's
- Have a robust career development framework for the team members which is monitored through and based on active PDP- s
Administrative / Compliance (e.g. Documentation, Quality etc
- Ensure that the team complies to the various audit requirements of the organisation (QMS, ISMS, eSCM, etc)
- All SOP's are adhered & administered - PTD- s, Process Manual, CR.
- Produce and circulate meaningful MI about own operational areas, regularly and ad hoc when required
Other tasks (any special / short term tasks that are occasional)
- Be part of, lead and drive Allianz India wide projects
- Implement Allianz India wide initiatives within own area of control
- Talent manage direct reports with an intention of succession planning
- Recruit AMO layer in line with HR policies as and when required
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