Manager - Operations - BFSI Domain - BPO

Technical / Certification All Microsoft applications, particularly, Excel, Word, Access, PowerPoint.

Profile Requirements :

- Must be from Wealth Management/ Capital Markets background

- Excellent knowledge of BPO Offerings in the voice, non-voice and KPO domain

- Currently should be working at a Service Delivery Position

- Must have managed multiple programs / projects

- Ideally should have managed a span of more than 50-100 people

- Should have knowledge of Business and process skills

- Knowledge of mutual funds, annuities, general securities, and other financial products required

- Knowledge of FINRA SEC, and State rules and regulations

Job Responsibilities would include the following :

- Manage service delivery through a team of 50-100 in a multi-location setup

- Would have direct interface with the client

- Work Force Management and Cost Effectiveness

- Responsible for hiring, training, building, coaching/ mentoring and managing teams

- Transition processes from onsite to offshore unit

- Implement quality initiatives and programs

- Develop compliance systems and strategies for effective supervision

- Would be required to work in night shift and service US client