Manager - Operations/Backend Operations - BFSI

Principal Duties/Responsibilities :

Strategy :

- Support the implementation of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.

- Formulate BU wise policies and procedures that would maximize output.

- Partner with leadership to lead change by managing strategic initiatives to meet business needs.

Operations Management/Operational Effectiveness :

- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

- Manage stakeholder relationships.

- Lead work transition projects for the BU.

- Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created.

- Maintain effective governance, control systems and compliance requirements of the company.

- Oversee metrics in order to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.

- Continuously review and establish a robust performance measurement structure.

- Capacity Planning.

People Management/ Development :

- Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.

- Responsible for developing Team Leaders through coaching and team building while serving as an escalation point for the Operations issues and complaints.

- Work with HR to develop & implement a Talent Management strategy for the BU.

- Conduct periodic and annual performance reviews for all direct reports.

Required Qualifications, Skills, Knowledge, Experience :

Qualifications : Minimum bachelors degree preferred

Skills :

Languages : English is essential

- Excellent communication skills both verbal and written

- Excellent computer skills and proficient in excel, word, outlook, and access

Knowledge/Experience :

- 6 plus years experience in the financial services industry, with at least 3 years of these in Team Management( team span of at least 25 -35 FTE's)

- Knowledge and experience in organizational effectiveness and operations management, implementing best practices.

- Proven ability in delivering excellent levels of client and key stake holder service.

- Preferably experienced in conducting transitions/ knowledge transfer activities.

- Ability to establish robust performance measurement structure.

- Highly developed critical thinking and analytical skills

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

- Excellent interpersonal skills and a collaborative management style.

Salary Range: 10-15 LPA