Position: Manager Operation_Customer Support Location: Gurgaon Company: Internet StartUp Job Responsibilities: - To manage and continually improve the Customer Service experience - To lead the Customer Services team within the division and continually improve the customer service experience in the division - Champion the customer throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement - Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes - Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them - Ensure that the Computer systems in place are being used to the required standards and identify and promote any areas of efficiency. - Manage your budget effectively and be able to promote requirements for additional funding where they can increase the customer recommendation ratings and increase overall business performance. Report your expenditure as required. - Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures - . Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company's needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Liaise with Human Resources on all employment issues If Interested, Please provide the following details with updated CV: Current CTC Expected CTC Notice Period Current Company

Gurgaon/Gurugram

Manager - Operation - Customer Support - Internet  

Manager - Operation - Customer Support - Internet   ,Job Description for Manager - Operation - Customer Support - Internet   in Talentiser in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for Manager - Operation - Customer Support - Internet   in Talentiser in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!