Manager - Operation - Car Rental Firm

Detailed job description :

- Ensure efficient operations, across all hubs, within a city; to be managed through the Hub Managers / Hub Supervisors. This includes:

- On-time delivery and pick-up of cars

- Optimising the delivery costs per trip through

- Maintaining a driver to car ratio of 1:5 (including usage of overtime and part time drivers)

- Optimising the pull-ups / pull-downs of car delivery / pick-up scheduling, in sync with the Hub Managers / Hub Supervisors

- Minimising the turnaround time and costs of driver (including usage of scooters)

- Monitoring the fuel usage / leakage, if any, per trip; ensure compliance to fuel policy i.e. fuel to be filled only during car pickup from customer at a petrol pump closest to hub

- Compliance to SOPs and policies, including

- All checklists (hub supervisor and delivery executive) are filled regularly and accurately

- Photo's e.g. driving license, are good quality

- Communication and escalation protocols adhered to

- Ensure all the requisite document (both hard and soft copy) are stored safely

- Data in regularly maintained and accurate e.g. journey mapping sheet, expense sheet, delivery executive attendance