Manager - National Key Account - Supply Chain Solution Firm - IIM/ISB/FMS/MDI

National Key Account Manager

ONLY MUMBAI CANDIDATES PLEASE

Looking for An Engineer + MBA from Premium Institute with Not Less Than 12 Years of post qualification experience for our client - A Leading Supply Chain Solution Company with presence PAN INDIA. Well Funded and run by the stalwarts of the industry.

Position based in: MUMBAI

HEAD Key Account Management (KAM):

- Should have managed Client Accounts in - large Industries/Enterprises and companies - large value, long cycle projects

- Should be able to deal with Top Management and CXO Level discussions with clients

- Technically Strong understanding of the automations used and prevailing in the logistics industry

Key Responsibilities:

- Drive client's customer management process to ensure excellent customer satisfaction level are always maintained.

- Adept at directing customers and managing employees at all levels of the business.

- Process-focused in building account plans and driving new sales opportunities at key accounts.

- Key Account Management: Taking care of a set of Regional and National Key accounts and ensuring proper engagement and relationship management. Ensure Maximum wallet share and retention.

- Must understand and negotiate a profitable pricing structure and service-level agreement that will increase the company's - share of wallet- in the warehousing and logistics industry.

- Management of customer support to ensure delivery against the customer's Service Level Agreements (SLA).

- Drive the customer engagement process to facilitate payment collection as per the Contract defined.

- Bridge any gaps between Operations / Finance along with the customer so that payment collection is done smoothly.

- Responsible for renewal of Contracts as and when it is due with enhanced profitable pricing structure.

- Ensuring high quality management of customer accounts, customer reporting and customer satisfaction.

- Research information on competitive pricing, market activities, transaction usage and other information about the targeted markets.