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26/09 Dipa GH
Executive Search at Live Connections

Views:150 Applications:29 Rec. Actions:Recruiter Actions:6

Manager - Methods & Delivery Excellence - BPO (13-16 yrs)

Bangalore/Cochin/Kochi/Trivandrum/Thiruvananthapuram Job Code: 1160724

A leading Methods and Delivery Excellence - Manager for BIG 4 in Kochi/Bangalore/ Trivandrum.

Exp:: 13yrs

Location:: Kochi/ Bangalore / Trivandrum

CTC: upto 30lpa

JD:

- Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.

- Contribute to establish and maintain organizational delivery excellence strategy

- Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)

- Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics

- Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform

- Focus on bringing innovation to improve quality and delivery assurance processes.

Candidate's experience:

- Should have led/involved in defining end to end delivery methods (proccess) for any business.

- Should have created training content for any methods/process that you have defined.

- Should have experience of conducting process trainings.

Contact Details

Dipa Rani
9556641101
Live Connections

Women-friendly workplace:

Maternity and Paternity Benefits

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