Marketing Manager In Retention
Responsibilities :
Senior Marketing Manager in Retention Team plays a critical role in retaining our existing and most loyal customers through an array of initiatives that include
- Formulating and executing the CRM strategy to drive traffic, retargeting, repeat purchase and cross-sell by working closely with the Design, Product, Analytics and CS teams.
- Conceptualizing marketing campaigns and building relevant workflows by segmenting the user base appropriately to identify opportunity areas in the user's lifecycle.
- Running A/B tests and data driven experiments to strive for continuous improvement in campaign metrics.
- Effectively utilizing all digital channels like FB, push notifications, SMS & emails etc. to target users with relevant and personalized communication.
- Owning growth initiative and driving customer loyalty through interventions in the loyalty framework
- Improving user engagement through innovative product features with direct impact on LTVs
- Optimizing user journey though guided navigation and merchandise planning on ONO media zones.
Qualifications :
- MBA in Marketing from a Tier 1 college.
- 4-7 years of experience in marketing (preferably online)
- Should have experience with user retention projects and/or handling premium customers in digital space.
- Ability to work with data and uncover insights into consumer mindset.
- Out of the box thinker and innovator.
- Excellent communication
Job Location : Mumbai/Bengaluru
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