Manager - Loyalty Operations

Designation: Manager - Loyalty Operations

Onsite/ FullTime

Job description

- Manage operations for Loyalty program and Trans-Connect

- For loyalty program and Trans-Connect ,day to day operations is very much critical to deliver a great customer experience

- The role will drive to manage Loyalty backend systems- Reports generation, Coordinate with Call Centre for service delivery , Resolving member related queries, Co-ordination with multiple stakeholders for timely closure of processes.

- Deploy member related communication

- Create User stories and conduct end-to-end system UAT for any development

- Monitor & Manage Vendor/Fulfilment partner/Call Centre related processes

- Generate Reports and Dashboards as and when required

- Manage Bill Payments to Vendor/Generate PO/PR in SAP

- Conducting RO Trainings & Manage SOP/training documents

- Resolve member related escalation with help of Digital team

- Preparation of understanding note & Completion of monthly Trans-Connect LMS cycle