Manager - Contact Center Unit
We are glad to offer position of Manager - Contact Center Unit in A Leading Private Sector Bank
Designation : Manager - Contact Center Unit (Team Handling Role)
Grade : Chief Manager / AVP
Location : Mumbai (Based at Goregaon)
Job Role :
Responsible for management of the Contact Center & Social Media team for Liabilities, Cards and Asset Businesses.
- Partnering & collaborating with sponsoring Business Verticals for new mandates
- Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals.
- Meeting benchmark Quality and Service levels at a Unit level.
- Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals.
- Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.
Job Requirement :
- Experience in Customer Service at least 5 yrs+
- Experience in managing large teams (50+ FTEs)
- Knowledge of email CRM Talisma and chat automation - essential
- Exposure to digital banking i.e servicing through mobile chat, web based chat will be a plus
Please apply in your Resume along with following details :
Updated CV :
Current Salary :
Expected Salary :
Notice Period :
The package offered would be the best in industry
Harvi Patel
9601255749
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