Manager - Learning & Organization Development - Telecom/BFS

Manager Learning and OD

Key highlights of the role are listed below (purely indicative and not limiting):

This role holder will be responsible for end to end management of Learning Management Software.

General :

- Manages community areas within the LMS including functionality, appearance, tabs, and settings

- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements

- Acquires and maintains knowledge of current technology as it applies to LMS software and systems

- Maintains procedures and policies to ensure the security and integration of systems/networks

- Writes and maintains technical procedures and policy documentation

- Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization

- Acts as an internal consultant by analysing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives

- Creates and updates resources to train and support learners on how to use the LMS

- Analyses reporting data and recommends strategic direction to L&D Head /HR Head

User Management :

- Creates user logins as needed and assigns user permissions

- Creates and manages user structures including the creation of user groups and learning cohorts

- Manages course enrolment including progress tracking

Content Management :

- Publishes and archives online or blended learning solutions, assigns training curriculum, and adds and deletes resources

- Populates course information and assigns learners

- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports

- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer

- Manages tracking of course revisions, updations and history

- Builds online assessments and evaluations in LMS for courses

Troubleshooting and Support :

- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses

- Troubleshoots and resolves issues relating to system functionality and software systems

- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services

- Reviews and monitors system performance

- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content

Project Management :

- Establishes and scales best practices for project management for the L&D team

- Creates and manages project plans to ensure deadlines are met and quality and alignment across training programs are delivered

- Facilitates alignment on project plans, leverages functional expertise, and drives timely execution of deliverables with Corporate HR, HR Business Partners

- Coordinates the development of user manuals/booklets, training materials, and other resources as needed to enable successful implementation and utilization of the process or system to end users

- Conducts post project/program evaluations including capturing relevant, timely feedback and incorporating successes and areas for improvement into future iterations of the programs

- 2 years Full time MBA is MUST.