Manager Learning and OD
Key highlights of the role are listed below (purely indicative and not limiting):
This role holder will be responsible for end to end management of Learning Management Software.
General :
- Manages community areas within the LMS including functionality, appearance, tabs, and settings
- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
- Acquires and maintains knowledge of current technology as it applies to LMS software and systems
- Maintains procedures and policies to ensure the security and integration of systems/networks
- Writes and maintains technical procedures and policy documentation
- Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization
- Acts as an internal consultant by analysing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
- Creates and updates resources to train and support learners on how to use the LMS
- Analyses reporting data and recommends strategic direction to L&D Head /HR Head
User Management :
- Creates user logins as needed and assigns user permissions
- Creates and manages user structures including the creation of user groups and learning cohorts
- Manages course enrolment including progress tracking
Content Management :
- Publishes and archives online or blended learning solutions, assigns training curriculum, and adds and deletes resources
- Populates course information and assigns learners
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports
- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer
- Manages tracking of course revisions, updations and history
- Builds online assessments and evaluations in LMS for courses
Troubleshooting and Support :
- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses
- Troubleshoots and resolves issues relating to system functionality and software systems
- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services
- Reviews and monitors system performance
- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content
Project Management :
- Establishes and scales best practices for project management for the L&D team
- Creates and manages project plans to ensure deadlines are met and quality and alignment across training programs are delivered
- Facilitates alignment on project plans, leverages functional expertise, and drives timely execution of deliverables with Corporate HR, HR Business Partners
- Coordinates the development of user manuals/booklets, training materials, and other resources as needed to enable successful implementation and utilization of the process or system to end users
- Conducts post project/program evaluations including capturing relevant, timely feedback and incorporating successes and areas for improvement into future iterations of the programs
- 2 years Full time MBA is MUST.
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