Manager - Learning & Development - ITeS/BPO

Salary Range : 9 - 12 LPA

Client : ITeS/BPO

Primary Responsibilities :

- Responsible for end-to-end training activity for the core employees up to senior management level.

- This will include inductions, commercial training, soft skills, management development and some technical skills.

- Working with business leaders and managers to identify training needs and trends within the business

- Designing, both in-house and with vendors, a solution which includes a blended approach to learning such as coaching, classroom training, and one on one sessions, action learning & e-learning.

- Delivering these blended solutions and training sessions to the delegates, mostly at management level

- Manage and oversee the development.

Important :

- Should be from BPO background

- Knowledge of competency frameworks is a must

- Content Development experience is a must

UK Shift : 12 - 9 PM