Manager - Learning & Development - Insurance

Salary Offered : 8-10 LPA

- To take care of all training needs arising out of the Head office. To handle all existing training programs for field customer service teams (including Field Customer Service Teams - FOCuS)

- Managing periodic assessments for various verticals

- Manage training for Service partner teams

- Content design, dashboard reporting etc.

- End to End management of Learning Management System and Training Management System

- Deliver behavioral training as required by the management

- To reach out to various stake holders, comprehend functional training needs as expressed by the stake holders including all functions under CSO & Service Delivery, Call Centers, Field Focus and IT.

- To manage employee induction for the Head office

- To manage the smooth execution of the FOCuS CSE Induction

- Create training modules

- Conduct Train the Trainer and certification

- Conduct content and delivery audits

- Track and report progress of various training on a periodic basis