Manager - Learning & Development - BPO/KPO

- Manage the L&D function for all businesses of the company in India

- Maintain a rapport with functional leads by working closely with them to strategically understand the training requirements of various business teams / verticals and cater to them

- Carry out training needs identification exercise

- Oversee the leadership pipeline programs

- Manage the L&D budget

- Be responsible for process adherence and facilitate process audit