Manager - Learning & Development - BPO/ITES/IT

- Ability to understand values and demonstrate the behaviors related to the values in the function

- Adherence to code of ethics and compliance guidelines

- Determine Training needs by analyzing quality impacting issue and derive a plan of action to drive improvement

- Facilitate review with Learning champions on L&D dashboard. Collate feedback and needs. Document MOM - Own the reporting and communication of training performance metrics- Monthly

- Design and deliver all Individual contributor professional skills sessions - work with L&D Admin to schedule at least one session on verbal and one on written communication of 16 hrs duration each

- Plan Learning engagements for technical and individual contributor sessions - work with L&D admin to update fortnightly calendar

- Program Manage - Dare to Excel - the Manager Essentials Program run once every quarter. Manage the scheduling and feedback. Manage e-learning administration and communication

- Vendor evaluation for any specific Individual contributor sessions

- Organize Bootcamps (technical), hackathons, Learning month, L&D clinics, tech talks

- Maintain a Roster for Technical and HR Seminars and Conferences

- Support other HR team members with organizing for sessions

- Manage, design and roll-out Comms for L&D

- Program Manage - Continuing education

- Query Management

- Manage Audit and related activities - as required

- Program Manage - New Hire buddy program

- Ensure effective delivery of Training and facilitate communication between learners, trainers and instructional designers (if engaging vendors)

- Drive improvements in training performance by innovating and sharing best practices globally

- Facilitate continuous development of trainers and facilitators to support various learning initiatives

- Identify and provide support and guidance to Temporary trainers

Must Have

- 8 - 10 year of experience as a facilitator in Soft skills, Functional and/or domain training

- Must have at least 2+ years of project Management experience

- Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation

- Excellent verbal and written communication skills

- Able to develop and implement departments goals and strategies based on broader organizational goals

- Excellent Classroom Management and Facilitation Skills

- Excellent interpersonal skills ability to work and influence with multiple Training Team members/ Stakeholders

- Ability to analyze large volume of data points, identifying issues and recommend solutions

- Must be a College graduate (any Learning and development related course or certification will be a plus)

- Strong candidates may come from a background in operations in ITES/IT/ Hospitality/Retail

- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills

Good to have

- Knowledge of procurement and invoicing processes

- Experience of implementing a wide range of Change management and process improvement activities

- A Master s Degree in Management is preferred

- Operational excellence expertise in the form of black belts/ green belts or equivalent work exp. would be desirable