Manager - Learning & Development - BPO/ITeS

Manager - Learning and Development

We are looking for individuals who have the following skillset :

- Instructor-Led Training

- Learning & Collaboration

- Ability to establish a strong client relationship

- Agility for quick learning

- Written and verbal communication

- Collaboration and interpersonal skills

- Ability to manage multiple stakeholders

Roles and Responsibilities:

- In this role, you need to analyze and solve moderately complex problems

- You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures

- The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals

- You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

- You will need to monitor & drive team performance, including throughput and quality as per defined metrics

- Your primary upward interaction is with a direct supervisor or team leads

- You will generally interact with peers and/or management levels with clients or internal stakeholders

- You will be provided with minimal guidance when determining methods and procedures on new assignments

- Decisions that you make often impact the team in which they reside and occasionally move other teams

Additional Information:

- WFH is not encouraged.

- No Transportation.

- Fixed US Shift.