Manager - Learning & Development - BPO

Work Experience -

- Candidate minimum graduate with 6-8 years of relevant Learning & Development experience

- Should currently be in a BPO/Contact Center environment

- Strong communication and presentation skills

- Ability to articulate and influence internal stakeholders

- Prior HRD & Training experience preferred

- Professional qualification in HR / OB preferred - understanding of Org Behavior and Org Development dynamics preferred

Role -

- Develop and deliver skill & behavioral learning programs for Associates, Frontline Supervisors and Managers

- Engage with learning vendor partners for training aids and delivery solutions

- Coordinate post-delivery program activities, monitoring and tracking training data and reporting MIS

If interested, kindly apply and I will reach out to you with further details regarding the role as well as the organization.