Manager - Lead Generation - Service Industry

Function : Sales and Marketing

Location : Mumbai/Pune

Position Title : Lead Generation Manager

Reporting To : Head- Sales and Marketing

I) Position Summary :

Key Objective / Purpose of the Job :

The incumbent would be responsible for :

a. Contacting potential or existing customers to inform them about a product or service

b. Answering questions about services of the company

c. Asking questions to understand customer requirements and qualify leads

d. Close deals on Phone for Remote locations or Zero Accounts or Quick wins

e. Generate leads for the Company

f. Generate Appointments for Global Account Management

g. Direct prospects to the Global Account Manager for closure

h. Enter and update customer information in database

i. Take and process orders in accurate manner

j. Handle grievances to preserve the company's reputation

k. Go the extra mile to help meet the sales quota and facilitate future sales and meet sales quota for Remote and Zero Accounts and Quick wins

l. Keep records of calls and sales and note useful information

II) Person Specification :

a) Essential Qualifications :

- Graduate in any Discipline

- Undergone Voice and Accent Training

b) Requisite Skills :

Technical :

- Proven track record of successfully meeting sales quota preferably over the phone

- Proven track record of Generating Leads and fixing Appointments for GAMs

- Good knowledge of relevant computer programs (eg CRM software) and telephone systems

- Ability to learn about products and services and describe and explain them to prospects

- Excellent knowledge of English

- Excellent communication and interpersonal skills

- Outstanding negotiation skills with the ability to resolve issues and address complaints

- Good Relationship Management skills

- Good Presentation & Analytical skills

Behavioral :

- Ability to handle high pressure situations

- Ability to network extensively and build potential contacts

- Ability to maintain company image and effectively manage customer expectations

- Cool-tempered and able to handle rejection

c) Work Experience :

- Should have worked in a Service Industry. Proven experience as Lead Generation executive, tele sales and customer service executive

- 2-5 years experience