Manager - Lead Business Analyst - Customer Insights - ISI/IIT

- Work with the CEOs/Head of Retail functions and Marketing teams of our business units through Head of Loyalty and Analytics to define, develop & extract insights from customer data for improving decision making in all business units of the organization.

- Lead 8-10 members team working on predictive modeling, customer segmentation, insights planning, offer design, insights execution and measurement, etc.

- Analyze data to evaluate existing customer related decisions framework and apply analytical techniques to discover meaningful patterns

- Collaborate with managers to design innovative loyalty program and to develop sophisticated analytical solutions that generate actionable customer insights by utilizing diverse information

- Manage end to end project delivery with project teams and ensure quality, timeliness, and accuracy of the output

- Provide high-end consulting & advisory to functional teams to help them sharpen their business strategy around customer

- Keep abreast of industry trends and emerging methodologies to continuously improve skill-set around customer analytics

- Contribute to knowledge sharing and improve team productivity through training/documentation of best practices that are directly linked to customer engagement

- Build engaging partnerships with customer insights managers across the group and identify business opportunities for future analytics utilization

- Create metrics and measurements for the success of all 'Shukran' & 'Landmark Rewards' initiatives for ROI analysis

- The recruit will be directly working with CXOs to understand their expectations, make suggestions on way forward and therefore improve the customer experience

Desired Skills and Experience - 

- Master's degree in any quantitative discipline or MBA. Candidates from Statistics or Operations Research background from ISI/IIT will be preferred.

- Previous work experience in Customer Insights profile, with strong business acumen and ability to translate data insights into meaningful business recommendations

- Strong drive and passion to work in a start-up kind of environment and deliver business impact through loyalty analytics

- Expertise in analytical tools such as SAS/R/SQL/ or Qlik

- Working knowledge in analytical techniques such as Linear Regression, Logistic Regression, Cluster analysis, Market Basket analysis, etc. (good to have for the role)

- Excellent verbal and written presentation skills

- Proven experience in delivering analytical solutions within mid to large size project teams, and working in on-shore & off-shore environment

- Open to Travel (up to 20%) on need basis

Reporting To:

This role will report to Senior Manager / DGM Analytics - Bangalore