Manager - L&D Analytics - Marketplace

L&D Analytics Manager Marketplace

Job Purpose :

- This position is responsible to manage analytics for L&D's programs for sellers and improvement of all of L&D's programs to help improve the seller experience on JioMart.

- The incumbent must have high-level organizational skills, be able to manage detail across multiple priorities. This person will be required to partner effectively across all levels of our organization.

Accountabilities :

L&D Analytics :

- Define business impact for the training needs identified, lead the monitoring of the business impact due to training and thereby perform necessary corrections in the training charter and content.

- Partner with category Leaders and drive training adoption among sellers which will help sellers to learn perform activities and improve business on JioMart.

- Influence diverse stakeholders across levels to drive learning within the organization.

Strategic Initiatives :

- Own strategic initiatives around KRA improvements and bringing step changes in Seller learning ecosystem

- Partner with cross functional teams to drive improvements in processes

- Identify and utilize opportunities to drive operational improvements and automation

Knowledge, Skill and Experience :

- 3-4 years of experience in Training analytics function from Ecommerce sector/ retail/ FMCG and having worked in training function for sales team/ sellers.

- Demonstrated excellent analytics skills and suggestion roadmap for improvement in content development, training delivery.

- Managerial qualities - Analytical, time management, project leadership and team work.

- Excellent written and oral communication skills

- Influencing Skills - ability to motivate stakeholders and demonstrate organizational influence

- Is a self-starter, is able to work independently, has good attention to detail and process orientation, has strategic/ big picture thinking, is well versed with latest trends in their core areas and their applicability for business impact.

- Ready to fit in a fast paced, agile unstructured working culture.

Preferable Traits :

- Business Acumen: - Should have comprehensive understanding of the drivers of growth, competition and seller ecosystem

- Analytical : Should be strong in analytics setting a high bar on data backed decision making.

- Curiosity : Should have a keen interest in understanding from data how the business is functioning and the opportunities we can generate to add value to business, sellers and end customers

- Influencing : Should be able to convince and influence decisions even in situations without authority

- Leadership : Leading a team should be a natural trait, understanding the needs to nurture and grow a high performing team

- Team Work : Should work in a collaborative fashion with multiple stake holders

- Customer Service : Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality services, committed to continuous improvement.

- Organization Skills : Able to manage multiple pressing priorities by staying organized, managing time and being deadline oriented