Manager - Last Mile Operation - eCommerce - IIM/MDI/ISB/FMS

We are Hiring for Manager -Last Mile Operation for an E-commerce Company.

Experience: 5-8 Years

NOTE: Prefer who can join immediately or in 30 days- notice

Qualification: BE + MBA from Tier 1 institute (preferred )

Industry Preferred - eCommerce industry(apparel)

Roles and Responsibilities:

- Leading last mile deliveries of all cities in the country

- Enhancing the customer experience

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Last mile operations

- Timely Delivery of orders

- Work towards customer experience enhancement

- Delivery as per committed schedule to increase customer experience ( Reduce Wait Time)

- Vendor Development/ Alternate Vendor / New Initiative in the Industry

- Regular Vendor Evaluation ( Cost/Service/delivery TAT)/Reach/RTO/Response on Query/ In transit DSP)

- Cost Reduction-Benchmarking and regular Negotiations to reduce overall Distribution call

- Cost Reduction- Benchmarking and Regular Negotiation to reduce overall Reverse pick up cost

- Reduction of Overall TAT of Reverse Logistics from the time reverse pick up Request is raised to pick and final deliver

- Team Management - ( Duty Roster, shift Planning, leave Management)

- Process Adherence

- COD reconciliation ( Follow up and Timely Receiving of same in our Account)

- Follow up with Internal Stakeholders ( FC Manager/ Customer Service)

Jagriti