Manager - Key Accounts - Niche Messaging Software Sector

Client is a leading messaging company with businesses that include Unified Messaging and Mobile Messenger solutions

Location: Goregaon East, Mumbai

Experience: 5+ years (Look for candidates only from IT companies having experience in Client Servicing/Key Account Management)

Job Description: Senior Manager - Key Account Management

Responsibilities

Become an expert in company's solutions for businesses and adapt recommendations quickly to suit varying client needs

Provide dedicated account management to strategic accounts and build on account growth

Responsible to do research on strategic accounts and build long term relationships

Develop and implement programs to improve the customer experience

Consult and coach clients as required

Troubleshoot and resolve issues in a timely manner

Identify opportunities to improve products and the customer experience

Work cross-functionally with different teams to increase customer satisfaction

Requirements

Excellent communication skills - written + oral

Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

Strong critical thinking skills. Ability to handle and set client expectations

Ability to effectively prioritize and manage tasks within a fast-paced environment

Demonstrated ability to work and collaborate within a high-performing team

Basic Understanding of Technology i.e. IT services & solutions

Sound working knowledge of MS Excel

5+ years of account management experience

High energy, passion and innovative thinker