Manager - Key Account Management - IT Products/Services

Purpose of the Role Applicant once selected will be responsible for one or both of the following in either a region or specific industry (to be decided on a case-to-case basis):

- Ensuring revenue continuity from existing clients in the region through constant engagement with current client stakeholders and also upselling new / additional products & services to other client stakeholders 

Qualification - BE/BTech+MBA Prior Work Experience 

- Minimum 3 years of customer facing key account management Experience 

- Has worked in a company that sells products or services (preferred) to HR Departments of businesses 

- Has managed CHRO/CXO Level Clients 

- Has handled clients from Top IT/ITES, E-Commerce, technology & BFSI sector 

Key Responsibilities 

- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region. 

- Manage key accounts that are strategically important to the business 

- Generate business insights through analysing relevant competitors data, their offerings and pricing strategies. 

- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc. 

- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling. 

- Support Client Servicing teams in case there is specific help required in his region. 

- Liaison with clients from time to time to assess the quality of services and take necessary actions.

Key Skills

- Impact & Influence 

- Need for Achievement (nAch) 

- Building Relationships & Networking 

- Business Acumen 

- Excellent verbal and written communication skills 

- Good MS Power-Point and MS-Excel skills Measure of Success 

- % Achievement of Annual Revenue Targets from designated accounts 

- Revenue Generation from Up/Cross selling