- Ensuring revenue continuity from existing clients in the region through constant engagement with current client stakeholders and also up selling new/additional products & services to other client stakeholders.
- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.
- Manage key accounts that are strategically important to the business
- Generate business insights through analyzing relevant competitors- data, their offerings and pricing strategies.
- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team, etc.
- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling.
- Support Client Servicing teams in case there is specific help required in his region.
- Liaison with clients from time to time to assess the quality of services and take necessary actions.
Key Skills
- Impact & Influence
- Need for Achievement (nAch)
- Building Relationships & Networking
- Business Acumen
- Excellent verbal and written communication skills
- Good MS Power-Point and MS-Excel skills
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