Manager - Key Account Management - BFSI

- Ensuring revenue continuity from existing clients in the region through constant engagement with current client stakeholders and also up selling new/additional products & services to other client stakeholders.

- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.

- Manage key accounts that are strategically important to the business

- Generate business insights through analyzing relevant competitors- data, their offerings and pricing strategies.

- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team, etc.

- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling.

- Support Client Servicing teams in case there is specific help required in his region.

- Liaison with clients from time to time to assess the quality of services and take necessary actions.

Key Skills

- Impact & Influence

- Need for Achievement (nAch)

- Building Relationships & Networking

- Business Acumen

- Excellent verbal and written communication skills

- Good MS Power-Point and MS-Excel skills