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17/06 Revathy S
Senior Consultant at Upgrade HR Consulting Pvt Ltd

Views:3944 Applications:75 Rec. Actions:Recruiter Actions:38

Manager - IT Operations - Product Development Firm (12-15 yrs)

Hyderabad Job Code: 709995

Client of Upgrade HR Consultants which is a Product Development Company Hyderabad.

The product is the fastest and easiest way to do automated cross browser & cross device testing of eCommerce sites.

Accountabilities :

- Accountable for the Cloud (SaaS) and other application uptime for all internal and external applications

- Manage and Monitor Applications on SaaS Platform

- Directs application, computing, network infrastructure, and incident management support functions ensuring availability of key systems 24 hours a day 7 days a week

- Manage and lead IT Support teams (Server Ops, Network Ops, Dev Ops, InfoSec Ops and DBA Ops)

- Manage proof of concepts, exploratory projects to identify, evaluate and eventually adopt most suitable technical stack for SaaS application

- Manage and administer IT Infrastructure by maintaining up-to-date documentation, maintenance planning and capacity planning to meet business needs

- Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels

- Manage Service Desk to support user requests with proper problem solving and root cause analysis via ticketing tools and proper ITIL processes

- Manage a team of technicians by monitoring the work load, shift management and prioritizing requests to ensure rapid responses to business/user needs

- Drive continuous process improvements for better & faster service delivery by engaging with internal and external parties

- Ensure that Support teams meet the desired SLA, CSAT and other metrics

- Ability to architect, implement, oversee and coordinate information security efforts across the company in order to safeguard the company's assets, infrastructure, security certifications, intellectual property and business continuity

- Experience with ISO27001, GDPR, SOC2 is required

- Certified Information Security Manager (CISM) and Certified Information Systems Security Professional is a great plus.

Must Haves :

- Expertise in developing and executing the Cloud Infrastructure

- Collaborate with cloud computing teams to define Cloud Computing adoption models, best practices, use cases, guidance documents etc

- Must have managed SaaS products for Customers

- Should be able to develop a comprehensive technical architecture to support the SaaS application

- Should be able to plan and lead all aspects of Cloud Infrastructure projects such as Cloud Management

- Should be able to lead Technical Architecture reviews in coordination with the application development teams

- Recent experience in Architecture, Design, and Implementation of highly scalable, highly available, Cloud (SaaS) services and solutions

- Hands on experience in creating and deploying complex cloud infrastructure solutions in small and large environments

- Hands on experience on Amazon Web Services and any other cloud infrastructure

- Process knowledge : Risk Management, Incident Management, Change Management

- Should be able to analyze data and take decisions

- Should be able to plan the deliverables and execute on time

- Exposure to any RDBMS

- Working knowledge in containerisation, Kubernetes and ELK

Good to Have :

- Good presentation and documentation skills

- Good inter-personal and analytical skills

- ITIL Process knowledge

- Experience designing & implementing enterprise-scale IT operations processes

- Good in stakeholder management, risk & issue management

- Project Management Skills (Agile)

- Dev Ops Skills (CI, CD & Jenkins)

- Due-diligence Experience

- Exposure to NoSQL solutions like Cassandra

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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