Manager - IT Infrastructure - BPO

Skills :

- IT Service Delivery

- Project Management

- IT Security Management

- IT Financial Management

- Vendor Management

- Process Improvement

- Team Management & Mentoring

- Asset Management

- DR & BCP

- Strategic Management

- Liaising & Coordination

Description :

- Overall responsible for IT Service Delivery and Infrastructure Up-time management of 99.95 % at Vizag delivery center

- Ensuring stability and availability of IT infrastructure components (Server / Network / Voice) to support a growing and dynamic business.

- Responsible for ensuring IT Service delivery and SLA's for multiple clients in line with contractual requirement

- Budget planning and running the IT within the same budget.

- Conceptualize CI projects and show efficiencies to reduce the cost of IT operations.

- Implementing specific IT support model for new clients being transitioned from different geographies

- Evaluate overall operations of computing and information technology functions and recommend enhancements

- Responsible for implementing & managing IT Security requirements of the infrastructure based on client policies and internal standards

- Manage and ensure audit compliance with regulatory requirements customer regulations and policies

- Ensure continuous improvement in process and risk mitigation by implementing adequate risk control measures

- Develop and establish operating policies, internal controls and best practice approaches for computing and information technology systems / services.

- Managing service delivery for incident, problem and change management as per ITIL

- Ensuring technical excellence in service delivery to ensure customer satisfaction and to minimize down time

- Own service delivery quality and responsible for tracking and reporting service level attainment to clients on monthly basis.

- Work closely with internal / external customers to understand their needs and to translate these into technology solutions

- Perform Disaster recovery planning, training, documentation and testing

- Drive a culture of innovation within the team.

- Motivate, lead, and develop a team of diverse individuals with a variety of experience levels and skill sets consisting of server, voice and network administrators.

- Responsible for people development including ongoing training, skill building, deployment and career growth

- Providing leadership, management and technical direction to members of the IT Service delivery team.

Call@09818200590