Manager - Inside Sales - eCommerce - IIT/NIT/IIM/FMS/MDI

Inside Sales Manager

Description :

- The company is looking for dynamic person to manage a team of customer inside sales function. The candidate should have a strong orientation in digital, metric driven and analytical approach and be able to mentor, groom and manage a high performing team.

- He/she will be responsible for improving key conversion matrices on lead conversion, client acquisition and introducing the best industry practices to enable his/her team.

- He/She will directly interact with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling (onboarding) and lead by example.

- The candidate will also be required to close first few sales to the on-boarded MSMEs. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities :

- Deploy industry based best practices on improving effectiveness and efficiency of the inside sales team.

- Work closely with marketing team for activation activities and lead generation.

- Responsible for customer acquisition (Registration and Onboarding) and overall customer acquisition cost targets.

- Sale targets for new on-boarded customers

- Mentor, groom and lead a high performing team.

- Work hand-in-hand with customer success team for smooth transition of clients for repeat sales with minimal drop outs.

- Assist customers through their credit application journey.

- Understand, categories and analyze reasons for non-conversion and lead generation to conversion ratios and be responsible for designing and maintaining related metrics.

- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development.

QUALIFICATIONS & COMPETENCE REQUIRED :

- Engineer+ MBA from premier institute. Preferred.

- 3+ years of managing Inside sales team and experience in B2B segment

- Experience in leading and managing teams

- Strong communication & interpersonal skills

- Self-starter and driven

- Strong data-based decision-making approach

Language Skills : fluent in English.

Requirements : Candidate should be open to travel for business requirements