Manager - Information Technology - Infrastructure Support

Manager Information Technology(Infrastructure Support)

Responsibilities Assumed

- Monitoring daily operations, including server hardware, software, and operating systems

- Defining the IT infrastructure strategy, architecture, and processes

- Overseeing the annual IT budget and ensuring cost-effectiveness

- Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance

- Evaluating technology risks to develop a network disaster recovery plan and backup procedures

- Administering and supporting core Microsoft, Cisco, Citrix, and VMware technologies

- Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations

- Ensuring high availability and acceptable levels of performance of mission-critical host computer resources

- Remaining up to date with advances in technology and industry best practices

- Analyzing business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

Prerequisites

- Experience in Data Centre management including service operations, expansions, and project work

- Experience in infrastructure architecture, data centers, servers, and networks

- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

- Technology certifications including but not limited to Microsoft, VMWare, Cisco, etc.

- Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged Infrastructure, SAN, TCPIP, Office365, UTM, Endpoint Protection, wireless LAN, Citrix, etc.

- Strong critical thinking and decision-making skills

- Excellent communication and documentation skills

- Excellent project management skills and strong ability to prioritize

Experience

- 8 - 10 years of relevant work experience (Minimum 4 years of people management experience required)

Education

- Any engineering graduate (MBA preferred)

Compensation

- The compensation structure will be as per industry standards