Manager - Information Technology & Infrastructure

- Lead the design, deployment, and maintenance and service improvement of network management tools infrastructure.

- Subject Matter Expert on at least one network management tools able to perform hands on work to support, patch, troubleshoot issues.

- Work to improve observability / monitoring of Telecoms infrastructure.

- Lead consultancy to other Telecoms teams like Data Networks, Voice, Security, Trade floors etc teams on the network management tools

- Continuously improve the security posture of the organization by engaging with department head, highlighting potential risk areas and driving initiatives in this area

- Managing technology infrastructure and assets across locations and coordinate with team to maintain and support company's technology hardware and software

- Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations

- Managing emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility

- Recommending, developing, implementing and maintaining new and existing technology infrastructures

- Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers

- Managing Information Technology engineering & operations staff

- Leading efforts to research and pilot new technology to improve Infrastructure service

- Developing processes to streamline and automate routine tasks

- Delivering performance metrics on KPIs

- Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns

- Documenting all communication and tasks performed including closing out help desk requests when completed

- Managing capacity planning of all production hardware servers and storage, proactively submit recommendations or proposals in order to meet business demand.

- Researching and assessing any capital equipment needs

- Communicating project plan to appropriate staff and department managers as well as outlining any end user process changes

- Managing efforts to build and deliver System and Storage infrastructure

- Ensures development team productivity and identifies opportunities for greater departmental efficiencies and quality by : Assigning projects among staff taking into consideration staff skill set and workload

- Evaluating and monitoring workload of staff to ensure projects are on time; affecting change when necessary

- Interacting with various internal and external groups to facilitate successful project completion

- Implementing and managing the introduction of new technology and departmental tools

- Keeping department head advised of current issues

- Provides technical support and guidance to all internal and external application users by

- Answering questions regarding systems infrastructure design

- Assisting in writing technical documentation and Work Instructions.

- Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.

- Serves as liaison between Information Technology and other departments by Proactively cultivating and maintaining effective working relationship with all functional groups and Assisting in analyzing processes and process changes for greater efficiency

- Participate or contribute to Automation initiatives