Manager - Industry Leader - Customer Analytics

Industry Leader(Manager) - Customer Analytics

We currently have an urgent requirement for two positions of Industry Leader/Manager (Customer Analytics) with a Leading MNC.

1. Customer Analytics with Financial Industry (Experience)

2. Customer Analytics with Retail Industry (Experience)

Job Location : Mumbai

Responsibilities -

- Total experience about 7 to 8 years.

- Relevant current domain experience ( Retail/ Financial ) - 4 years minimum and should be doing in their current experience.

- Strong technical skills(R, SQl, SAS) and Functional Skills

From a Functional standpoint we require:

- Candidates who have strong client domain exposure and who understand industry techniques, trends, challenges, projects, modules and business requirements related to domain.(i.e, Retails/Financial).

- Functional consultants/Industry leaders interfacing with stakeholders, inter teams, balancing multiple projects, Problem solving, managing critical client issues.

Customer Analytics related to (Sales & Marketing Reporting, Customer Analytics, Campaign Management/Customer Life Cycle, Social Media Analytics) from retail Domain or financial Industry experience.

Education :

Retail Analytics: We need only STATISTICS background.(Or who is very good with Tech and Fun. skills above mentioned)

Working knowledge : SQl, Base SAS & Statistics.

Job Description :

- Defines the road map for the client delivery.

- Responsible for Analysis, Profiling, Segmentation, Insights Sharing, MIS and Dashboards.

- Manage tactical Adhoc requirements and strategic predictive models and actions

- Manage the campaign life cycle with ownership for campaign ROIs

- Develops specifications for converting information from data files into formats suitable for analysis and performs exploratory data analysis.

- Ability for exploratory data analysis with good understanding of SQL and Data analysis tools.

- Look for possible problems and investigates inconsistencies with data or with ocessing and take action to resolve problems.

- Aptitude to learn about the data fields relevant to various kinds of portfolios and about methods used by customers to store and retrieve data.

- Build scoring algorithm designs specifications applying various statistical procedures to the data, analyzes output and determines the next action.

- Produces reports and summaries for presentation to business users and depict data graphically for inclusion in presentations.

- Maintains records of project progress and revisions and coordinates project archival and documentation procedures.